Skip to main content
Member Login
  • Members
  • Projects
  • Toolkits
  • Case Studies
  • News
  • About Us

RESPONSIBLE PROPERTY MANAGEMENT TOOLKIT

  • HOW TO USE THIS TOOLKIT
  • MANAGING ENVIRONMENTAL RISK
  • OPERATIONAL MANAGEMENT
  • RATINGS & CERTIFICATIONS
  • ENERGY
  • WATER
  • WASTE
  • TRANSPORT
  • SOCIAL VALUE
  • SUPPLY CHAIN MANAGEMENT
  • FIT-OUT & ALTERATIONS
  • OCCUPIER ENGAGEMENT
  • BIODIVERSITY
  • HEALTH & WELLBEING
    • GN13.1: Assessing stakeholder requirements
    • GN13.2: Health & wellbeing opportunities
    • GN13.3: Occupier satisfaction surveys
    • GN13.4: Reviewing health & wellbeing

GN13.1: Assessing stakeholder requirements

Guidance Note purpose 

The purpose of this Guidance Note is to provide asset managers, property managers and facilities managers with information relating to understanding the needs of a property’s stakeholders when scoping health and wellbeing requirements. 

Context 

Health and wellbeing is increasingly influential in creating buildings that people want to live, work and relax in. 

Health and wellbeing is a broad term covering a diverse array of topics, for example internal air quality, nutrition, access to green space, cleaning, commuting provisions.  As not all elements of health and wellbeing will be relevant to all assets, asset types or occupiers, so selection of the most relevant health and wellbeing features and workplace initiatives is necessary. 

Scoping the health and wellbeing requirements for a property involves considering the short, medium and long-terms objectives of stakeholders, and defining where health and wellbeing can align to these priorities. 

Importance 

There are a wider range of benefits from understanding stakeholder needs and putting in place the right health and well-being strategy for a property.  These include, for example: 

  • Keep occupants healthy, happy and engaged. 
  • Associated financial and reputation benefits from good occupier retention and attraction. 

Although evidence is still relatively anecdotal, the business case for health and wellbeing is likely to further strengthen in a post-COVID world, where health and wellbeing will become less of a ‘nice to have’ and more of an essential demand from occupiers. 

The COVID-19 pandemic has acted as a catalyst for health and wellbeing.  While always relevant, the global health crisis has put features like air quality, cleaning regimes and access to active commuter options at the forefront of many occupiers’ minds.  Assessing the needs from relevant stakeholders for health and wellbeing provisions is therefore crucial for asset, property and facilities managers in making good decisions 

Responsibilities & Interests

The table below summarises the key activities associated with assessing occupiers’ requirements, and highlights where asset managers, property managers and facilities managers are likely to have a responsibility or specific interest. 

  • AM - Asset Manager
  • PM - Property Manager
  • FM - Facilities Manager

Step 1: Identify and engage stakeholders

Stakeholder:

Step 2: Review stakeholder input 

Stakeholder:

Step 3: Collate stakeholder feedback for continual improvement 

Stakeholder:

Show less

How to

Intro

Toggle

Asset managers have an interest in the on-going health and wellbeing performance of a property, including making decisions regarding investments in response to occupiers’ changing health and wellbeing needs.  Property managers play a central role in co-ordinating the process of assessing stakeholders’ health and wellbeing requirements, with input and support from facilities managers.  

Assessing stakeholders’ requirements involves consideration of the following general steps.   

Step 1: Identify and engage stakeholders

Toggle

It is important to identify the range of stakeholders with a potential interest in a property’s approach to health and wellbeing.  This can be undertaken through a basic scoping study, involving mapping a property’s different stakeholder groups and rating their likely interest in health and wellbeing. 

Stakeholders with a health and wellbeing interest will include the asset manager, property’s occupants and employees, visitors, contractors and members of the local community.  

A number of different approaches can be adopted when assessing stakeholder requirements from a health and wellbeing perspective. This includes both informal and more structured assessment methods. 

Informal assessment methods may include, for example: 

  • Occupier engagement meetings. 
  • A high-level review of the asset. 

Structured assessment methods may include, for example: 

  • Dedicated health and wellbeing questionnaires. 
  • As part of more general occupier satisfaction surveys. 
  • Single issue questionnaires, for example, questions on commuter infrastructure. 

Post Occupancy Evaluations provide a further source of information, relating to occupiers’ feedback on a property’s health and wellbeing features and initiatives. 

Step 2: Review stakeholder input

Toggle

Reviewing the outcomes from stakeholder engagement is a key part of developing a clear understanding of occupiers’ health and wellbeing requirements.  This review should consider the current and predicted occupier mix, and should be undertaken in the context of the long-term goals for the asset. 

A property manager should work closely with the asset manager to prioritise the implementation of health and wellbeing improvements identified through a review.  This will be influenced by: 

  • Available budget. 
  • Number of onsite team members and their roles. 
  • Asset location. 
  • Asset design features. 
  • Occupier makeup. 

Step 3: Stakeholder feedback and continuous improvement

Toggle

Following the implementation and installation of health and wellbeing initiatives and infrastructure, occupier feedback should be collated.  This can be undertaken through a combination of techniques, for example: 

  • Informal discussion in occupier engagement forums. 
  • Questionnaires and surveys. 
  • Uptake figures for specific health and wellbeing initiatives. 

Occupier feedback should be accompanied by an assessment of the impact of any health and wellbeing initiatives, for example, improvements in ambient air quality or reductions in absence levels. 

Feedback should be sought in an appropriate timeframe, which will depend on the nature of the health and wellbeing initiative. 

This timeframe may range from: 

  • Short term, for example, requesting feedback on a healthy eating campaign as soon as the initiative has concluded. 
  • Longer term, for example, a year into an ongoing sustainable travel initiative. 

The findings from stakeholder feedback should be incorporated into the next phase of the development of a property’s health and wellbeing strategy and can be and used to update and drive new and existing plans. 

The assessment of stakeholder requirements is an ongoing process and should be undertaken on a regular, cyclical basis. 

  • BBP How to guide: assessing stakeholder requirements

    pdf | 61.1 KB

Related Guidance Notes

The following Guidance Notes contain related information: 

  • GN1.2: An environmental compliance register 
  • GN3.1: Ratings and certifications 
  • GN8.1: What is social value? 
  • GN9.7: Embedding sustainability within landscaping services 
  • GN11.2: Engaging occupiers 
  • GN11.3:  Service charge considerations 
  • GN13.2: Why health and wellbeing is important 
  • GN13.3: Occupier satisfaction surveys 
  • GN13.4: Reviewing health and wellbeing

Additional Resources

Well Standard, pre-approved programmers: Occupier surveys

  • Occupant Indoor Environmental Quality (IEQ) Survey from the Center for Built Environment at UC Berkeley.
  • Building Evaluation Survey Use Studies (BUS) Wellbeing Survey.
  • Leesman Index.
  • Occupant Comfort & Wellness Survey from the Institute for the Built Environment at Colorado State University.
  • Comfortmeter. 
  • Healthy Building Index (HBI), from bba indoor environment & DGMR. 
  • PeopleLOOK survey by Baker Stuart. 

RESPONSIBLE PROPERTY MANAGEMENT TOOLKIT

  • HOW TO USE THIS TOOLKIT
  • MANAGING ENVIRONMENTAL RISK
  • OPERATIONAL MANAGEMENT
  • RATINGS & CERTIFICATIONS
  • ENERGY
  • WATER
  • WASTE
  • TRANSPORT
  • SOCIAL VALUE
  • SUPPLY CHAIN MANAGEMENT
  • FIT-OUT & ALTERATIONS
  • OCCUPIER ENGAGEMENT
  • BIODIVERSITY
  • HEALTH & WELLBEING
    • GN13.1: Assessing stakeholder requirements
    • GN13.2: Health & wellbeing opportunities
    • GN13.3: Occupier satisfaction surveys
    • GN13.4: Reviewing health & wellbeing

Solutions Scrapbook

Wellbeing and Productivity at British Land’s Head Office

The refurbishment of British Land’s Head Office presented an exciting opportunity for the company to test measures designed to enhance people’s wellbeing and productivity through placemaking. The results show that staff in the new offices now feel happier, healthier and more productive. So, British Land is rolling out the tested measures elsewhere, from increasing natural light, views out and greenery, to encouraging active living and social interaction. Read the case study here.

 

 

Workman Guides First European Business Park to Achieve Fitwel for Wellbeing Excellence

Workman has successfully guided Patron Capital and APAM’s Arlington Business Park through the Fitwel accreditation process, making it the UK’s first business park to achieve this certification. The Fitwel standard provides a blueprint for making positive changes that are scientifically proven to enhance occupier health and wellbeing. Awarded two stars for wellbeing excellence, Arlington Business Park is the highest scoring project globally in the Multi-Tenant Base Building category. Read the case study here.

 

Cushman & Wakefield and Nuveen Real Estate Score Fitwel Two Stars for Wellbeing Excellence

 

Cushman & Wakefield supported Nuveen Real Estate in achieving its first Fitwel certification. The Fitwel standard provides an evidence-based blueprint for making positive changes that enhance the health and wellbeing of occupants. Fitwel certification also communicates to occupiers and investors a building’s wellbeing credentials, providing a robust benchmark. Read the case study here.

 

 

Previous pageHEALTH & WELLBEING
Page 67 of 70
Next pageGN13.2: Health & wellbeing opportunities

Connect with us

The BBP is a collaboration of leading property owners who are working together to improve the sustainability of commercial buildings.

Contact Us

Managing Agents Partnership

The Managing Agents Partnership is a collaboration of the UK’s leading property managers who are committed to improving the sustainable management of commercial property assets

Managing Agents Partnership

All Resources

Connect with us

Twitter LinkedIn

Signup for our newsletter

Subscribe to our mailing list

* indicates required

© Better Buildings Partnership 2025

  • Credits
  • Terms & Conditions
  • Privacy policy
  • Cookie policy
  • Accessibility

Crafted by Un.titled